Service
Helpdesk
A ticket system in which no customer inquiry gets lost. AI helps with pre-sorting, your team responds faster — even when the team is small.
FAQ
Frequent questions.
What prospects typically ask about Helpdesk — answered from 400+ projects.
Which helpdesk system do you recommend? +
For mid-market companies we often work with Zoho Desk (especially if you use Zoho CRM) or Freshdesk. Both are inexpensive, quick to set up, and can be equipped with AI extensions. For very specific requirements we also look at HubSpot Service or other solutions.
What can the AI in helpdesk really do? +
Concretely: sort incoming inquiries automatically by topic (e.g. "delivery", "complaint", "consulting"), generate reply suggestions for simple inquiries, suggest knowledge base articles, recognize the customer's language. You stay in control — the AI suggests, employees approve.
What happens to tickets we haven't solved yet? +
During rollout we take over your existing ticket backlog — whether from email mailboxes, an old system, or Excel. You lose nothing. After migration you start with a clean pipeline.
How does this integrate with our CRM? +
Tickets are automatically assigned to the right customer. Service employees see the full history: previous purchases, open orders, notes from sales. The conversation becomes more informed, the customer feels understood.
What does it cost to run? +
Helpdesk licenses typically run 15–40 euros per agent per month. On top comes one-time setup and training. AI extensions are available as add-ons, depending on volume. The blueprint provides exact cost calculation.