Service
CRM Solutions
All customer information in one place: who bought what when, who inquired, who needs a reminder. End of yellow sticky notes and emails no one can find.
FAQ
Frequent questions.
What prospects typically ask about CRM Solutions — answered from 400+ projects.
What is a CRM system? +
CRM stands for Customer Relationship Management — the software records what happens between you and your customers. Master data, all inquiries and quotes, calls, notes, open tasks. Simplified: instead of managing every customer with yellow sticky notes, everything is digital, searchable, and visible to the whole team.
Do we have to capture all customer data again? +
No. We take over your existing customer master — whether it's in Excel, in Outlook contacts, or in an old database. Before go-live you check that the data was migrated correctly.
Which CRM do you recommend? +
For German-speaking mid-market we often work with Zoho CRM or weclapp (if you want to take ERP along). For larger sales organizations, HubSpot or Pipedrive are interesting. In the discovery workshop we decide together what fits.
What about GDPR? +
We use only providers who host in the EU and are GDPR-compliant. Permissions can be controlled precisely: who can see, edit, delete what. That's not just a legal obligation, but also protection from accidental team errors.
What does it cost in operation? +
License costs start around 15–30 euros per user per month — depending on the system. Plus a one-time setup cost and an optional maintenance package with us. The blueprint provides exact cost overview.