Service
IT Services
The classic: a new employee needs a laptop and email address, the printer is acting up, Wi-Fi is too slow. One contact for all of that, who understands how your business works.
FAQ
Frequent questions.
What prospects typically ask about IT Services — answered from 400+ projects.
What does classic IT services include? +
Everything that does not fall into another discipline: hardware (laptops, printers, network), software installation, onboarding/offboarding, on-site visits, general consulting. Unlike specific ERP or cloud consulting, this is about everyday life — the small things that matter every day.
Do we have to commit to a fixed number of hours? +
No. We offer different models: hourly (for sporadic cases), monthly service package (with defined response time), or all-in contract (with a flat price per employee). In the discovery conversation we find what fits your needs.
Can you also supply our hardware? +
Yes. We buy laptops, printers, network components at wholesale prices and deliver directly to you. Advantage: uniform models, documented configuration, less maintenance effort.
How quickly are you reachable when problems occur? +
In the standard contract: within one business day. In the extended service package: within four hours. For critical incidents (server down, internet out) also outside business hours — depending on the chosen SLA.
What if our requirements grow? +
That's exactly what we're for. We grow with you. When your headcount rises, when you open new locations, when you switch to cloud services or a new ERP — we are in the picture and accompany the transition.